PromptTech Support Subscription (PSS)
We at PromptTech believe that unlike hardware software is a life time product. We are committed to delivering enterprise-class, worldwide support to help you maximize your technology to gain a competitive advantage in your business. We handle software maintenance, allowing you to focus on running your business. Direct support from the PromptTech experts who understand your specific needs help you get the most from our solutions. For each software product you acquire from us you get affordable, renewable, PromptTech Support Subscription that enables our users to protect the software for a lifetime irrespective of the hardware life.
We offer in PromptTech Support Subscription (PSS)
1. Extended online support during the business hours, however direct visit from technicians will be charged extra if required.
2. If there is damage to the existing hardware, PromptTech software will reinstall to the new hardware. Data’s can be restored to the new App, provided user has the data backup.
3. PromptTech may provide updation on its application which can be upgraded for free of charge. Product upgrades ensure that you can get enhanced performance, security, usability and innovative technology built into the software you already own. However extra module, customization will be charged extra.
4. Reports in the PromptTech Products cannot be accessed until the subscription get renewed every year , however invoicing can be continued
Terms and Conditions of PromptTech Support Subscription (PSS )
1. PROMPTTECH SUPPORT SUBSCRIPTION is applicable for valid PSS subscribers only. PSS expires at the end of one year from the date of invoice and there on renewing the PSS
2. Installation of PromptTech products does not entitle automatic support. Explicit purchase of PSS is needed for the continuous Product maintenance and support.
3. PromptTech provides digital support during the working hours such supports and product updates for a period of one year from the date of purchase of PSS.
4. Though valid subscribers some Product upgrade will be provided only upon payment, PromptTech is the ultimate authority to decide such terms and policies.
5. PromptTech shall do support to the CUSTOMER to improve performance, to improve from frequent failures, to improve from drawbacks, to improve the general working of the system relating to PromptTech software only.
6. PromptTech shall not be liable for service or support for problems arising out of the computer hardware, database , OS, other software’s, accessories like Printers, Scanners, UPS, Stabilizers and others not related to PromptTech software provided for the purpose mentioned in this agreement.
7. PRODUCT MAINTENANCE SUPPORT does not imply guaranteeing 100% trouble free running of PromptTech product all the time.
8. PromptTech shall fix problems of the product free of cost for the valid subscribers during the period only
9. PROMPTTECH SUPPORT SUBSCRIPTION (PSS )is not a WARRANTY and this agreement disclaims all warranties, either EXPRESS or IMPLIED.
10. PromptTech recommends a Single point of contact from your end to reach PromptTech ,You can always update the phone numbers from your software Masters
2. Licensee’s Responsibilities
1. Provide all relevant technical information while reporting the problem
2. Provide the necessary resources required by PromptTech to diagnose the Problem in an efficient manner
3. Any sort of data loss by any reasons will not be responsibility of PromptTech .
4. Non-working of PromptTech products due to any changes in Hardware configuration without prior information will not be the responsibility of PromptTech
5. Loss or corruption of data due to viruses or for any other reasons including hardware related issues will not be the responsibility of PromptTech
6. Wrong report generation due to error in data entries will not be the responsibility of PromptTech
7. Hardware related problems will not be the responsibility of PromptTech
3. Support Contact:
Email – Customercare@prompttech.ae
Toll Free (UAE) – 800768324
Land Line ( UAE )– +97142951668
NOTE: PROMPTTECH SOFTWARE IS PROVIDED “AS IS”TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROMPTTECH OR ITS SUPPLIERS OR ITS DISTRIBUTORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE OF PROMPTTECH SOFTWARE OR THE FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF PROMPTTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, PROMPTTECH ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR PROMPTTECH SOFTWARE.
PROMPTTECH FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION, ANYIMPLIEDWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.