We at PromptTech believe that software is a lifetime product for enterprises unlike hardware. We are committed to delivering enterprise-class, worldwide support to help you maximize your technology to gain a competitive advantage in your business. We handle software maintenance, allowing you to focus on running your business. Direct support from the PromptTech experts who understand your specific needs help you get the most from our solutions. For each software product you acquire from us you get affordable, renewable, PromptTech Support Subscription that enables our users to Protect the software for a lifetime irrespective of the hardware life.
As a comprehensive product upgrade and Technical Support solution, PromptTech Support Subscription features:
1. Extended online support during the business hours, however direct visit from technicians will be charged extra if required.
2. If there is damage to the existing hardware, PromptTech Solutions will reinstall the application to the new hardware. All the data can be restored to the new App provided user has the data backup.
3. PromptTech may provide updation on its application which can be upgraded for free of charge. Product upgrades ensure that you can get enhanced performance, security, usability and innovative technology built into the software you already own. However extra module, customization will be charged extra.
4. Reports cannot be accessed until the subscription get renewed every year , however invoicing can be continued .